Notice under the Act on Specified Commercial Transactions

This is the notice for "Hotori" ("the Service") under the Act on Specified Commercial Transactions.

Seller

Inside Sales Co., Ltd. (インサイドセールス株式会社) ("we")

Responsible person

菊池 孝行

Address

1-31-16 Takadanobaba, Shinjuku-ku, Tokyo 169-0075, Japan (ワイム高田馬場ビル)

Phone number

We will disclose it without delay upon request. Please contact us at the email address below.

We accept inquiries by email.

Email address

support@hotoriplace.com

Service URL

https://app.hotoriplace.com/

Selling price

Fees are per space (1 virtual office). They do not change with the number of registered members. For customers in Japan, fees are as follows.

• Standard (up to 25 concurrent users)
  • Monthly billing: ¥6,600 per month (tax included) / ¥6,000 (tax excluded)
  • Yearly billing: ¥66,000 per year (tax included) / ¥60,000 (tax excluded)
• Business (up to 50 concurrent users)
  • Monthly billing: ¥11,000 per month (tax included) / ¥10,000 (tax excluded)
  • Yearly billing: ¥99,000 per year (tax included) / ¥90,000 (tax excluded)

For customers whose billing address is outside Japan, fees are in US dollars. Japanese consumption tax does not apply. The amount you pay is shown on the sign-up screen.

• Standard: US$39 per month / US$390 per year
• Business: US$69 per month / US$599 per year

We do not provide paid plans to customers in the EU, the EEA, the UK, India, or South Korea.

Charges other than the selling price

There is no initial fee. Internet connection and communication charges for using the Service are borne by the customer. Bank transfer fees when paying for yearly billing by invoice (bank transfer) are also borne by the customer.

Free trial

The Service can be used free of charge for 30 days from the time a space is created (the trial period) (up to 50 concurrent users, with the same features as the paid plans). No credit card registration is required. Even after the trial period ends, the Service will not automatically switch you to a paid plan or charge you any fees. After it ends, the space is paused until you sign up for a paid plan (no one other than the owner can enter). If you sign up for a paid plan during the trial period, the paid period starts when the sign-up process is completed, and the remaining trial period is not carried over.

Payment methods

Credit card (the card types you can use are shown on the sign-up screen). Payment is processed through Stripe.

Customers whose billing address is in Japan can also choose payment by invoice (bank transfer) with yearly billing only (monthly billing is by credit card only). The invoice is sent by email from Stripe, and the transfer destination (an account for each customer) is stated on the invoice. Bank transfer fees are borne by the customer.

Payment timing

With a credit card, the first period (1 month's fee for monthly billing, 1 year's fee for yearly billing) is charged when the sign-up process for the paid plan is completed (also at that time if you sign up during the trial period). After that, the plan renews automatically until canceled, and the next period is charged on the same day as the sign-up date (every month for monthly billing, every year for yearly billing; in a month without that day, on the last day of the month).

With payment by invoice, please make the transfer within 30 days from the date the invoice is issued (by the payment due date stated on the invoice). On renewal, we send the invoice for the next period on the renewal date.

When the service is provided

The trial period is available from the time a space is created. Paid plans are available immediately after payment is completed (it may take a few seconds to take effect). If you sign up for payment by invoice, you can use the Service in the same way as during the trial period until the payment due date. Once we can confirm the transfer, the space switches to the paid plan. If we cannot confirm it by the due date, the space is paused.

Contract period and renewal

The contract period for paid plans is 1 month for monthly billing and 1 year for yearly billing. Plans renew automatically for periods of the same length until the cancellation procedure is carried out.

How to cancel

The owner can do this at any time from "Manage payment" on the "Plan and billing" screen in the Service. If you cancel, the next renewal does not take place, and the Service can be used until the end of the period already paid for. After that, the space is paused, and if it stays paused for 90 days, the space's data is erased (Terms of Service, Article 20).

If the owner deletes a space from "Space settings", the paid plan is also canceled at the end of the period already paid for. From the time of deletion, no one can enter that space.

Returns and refunds

Because of the nature of the service, we do not give refunds after payment. No pro-rata refund is given for canceling partway through a period, either. However, this does not apply if we were unable to provide the Service for reasons attributable to us. In addition, if we discontinue the Service, we will refund, on a daily pro-rata basis, the portion of fees already paid that covers the period after the discontinuation date (Terms of Service, Article 19).

Plan changes

If you want to change your plan or payment cycle during a contract, please contact us by email. We will guide you through the change procedure. A change to a higher plan takes effect from the time of the procedure, and the difference for the remaining period is billed on a daily pro-rata basis. A change to a lower plan and a change of payment cycle take effect from the next renewal date (Terms of Service, Article 10).

Operating environment

A browser on a personal computer (the latest version of Google Chrome or Microsoft Edge). Operation on Safari and smartphones is still being checked.

An internet connection is required. To talk by voice, you need a microphone and speakers (or earphones). To send video, you need a camera. Depending on your company's network settings, voice and video may not connect. You can check whether they connect on the "Diagnostics" page in the app.

Limit on quantity

Each account can create up to 3 spaces.

Special conditions of sale

Minors need the consent of a parent or guardian to use the Service.